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Do users have enough power? Or perhaps they are gaining too much!

1. ABOUT YOU AND YOUR ORGANISATION

To begin with, we need to know a bit about you so we can make sense of the survey results...

1.1 In general terms, which of the following would you regard yourself as?

1.2 How many people do you have reporting to you?

1.3 How old are you?

1.4 How many people work in your organisation?

1.5 Does your organisation sell IT products or services?

1.6 Which of the following best describes your organisation's core business?

2. YOUR OWN USE OF TECHNOLOGY

We would like to start out by exploring your own use of technology, systems and services at work, so the following questions relate to your activity as an individual.

2.1 Does your company provide you with any of the following on a formally supported basis? (Please tick all that apply)

2.2 Generally speaking, how well are your individual needs being met at the moment in relation to the following by the equipment, software and services provided to you by your employer?

 
Very
well
5
 
 
4
 
 
3
 
 
2
Not
at all
1
N/A
I don't have significant needs in this area
Relevant functionality within core business systems that relate to your role
Personal productivity solutions, e.g. office applications and/or other tools you need to do your job
Access to information quickly enough and in the right form for you to make use of it 'as it comes'
Facilities to collaborate, share and network with colleagues internally
Facilities to collaborate, share and network with people outside of your organisation (customers, partners, suppliers, etc)
The right spec/capability of computing equipment for use at your desk and/or other fixed places of work
The right spec/capability of mobile equipment for use when out and about

2.3 Are there any particular shortfalls in capability that significantly constrain your ability to do your job effectively, or would constrain you if you had to live with them?

 

2.4 When a new or exceptional IT or communications related need arises in relation to your personal requirements, are you able to take advantage of any of the following mechanisms in order to meet it? (Let's assume the need is legitimate from a business perspective)

 
Yes, this is pretty easy
Yes, but it's not that easy
No, this is generally not an option for me
No, we don't have such a mechanism in place
Make a purchase or set up a service contract through official company procurement channels
Make a purchase or set up a service contract using personal funds then claim the cost back on expenses
Simply get someone in IT to provide what you need (e.g. install software or grant access to a service)
Use a portal, company app-store or other mechanism to acquire new solutions in a self-service manner
Other (please specify)

2.5 How much do you use personally owned equipment or personal accounts of the following kinds for work purposes, and what's your employer's attitude to this?

 
Level of use
 
 
Employers attitude
 
Often
Sometimes
Rarely
Never
 
 
Generally approved of
Reluctantly tolerated
Not really allowed
N/A
Basic mobile phone
 
 
Smart phone
 
 
Tablet or slate
 
 
Notebook/laptop
 
 
Convertible notebook/tablet
 
 
Desktop PC/Mac (eg at home)
 
 
Instant messaging
 
 
Social networking
 
 
Personal web storage (e.g. DropBox)
 
 
Other personal web services (please specify)
 
 

2.6 Which specific public social networks or other personal internet services do you use significantly for work purposes?

 

2.7 How much do you agree or disagree with the following statements?

 
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Unsure / N/A
The equipment and facilities provided by my employer are generally easy and convenient to use
I often use personal equipment/services to fill in gaps, e.g. when my employer hasn't provided what I need
I often use personal equipment/services rather than company facilities because they are nicer/easier to use

Beyond simple preference setting, many employees have access to development capability embedded in end user tools and environments. Today it’s not just Excel macros, Microsoft Access and desktop BI tools, but the construction of team spaces, advanced reports, mash-ups and even full-blown data-driven applications in SharePoint and other portal environments. Hosted cloud services also often offer the capability to build extensions to SaaS applications, advanced reports, and so on. With this in mind...

2.8 Do you ever develop your own 'DIY' solutions independently of the formal IT delivery process?

2.9 If yes, can you give us some examples?

 

2.10 How would you sum up the company's view of this kind of DIY development activity?

3. ACTIVITY ACROSS THE WORKFORCE AS A WHOLE

We'd now like to move on and consider how much some of the things we have been discussing in relation to you personally apply across your organisation's workforce as a whole.

3.1 To what degree does your company provide the following to employees on a formally supported basis?

 
Broadly across the workforce
Within some specific groups
Only by exception to certain individuals
Not at all
Not sure
Basic mobile phone
Smart phone
Tablet or slate
Notebook/laptop
Convertible notebook/tablet
Desktop PC/Mac
Company instant messaging facility
Company social networking facility
Company document storage/sharing facility

3.2 How much does your organisation use the following solutions?

 
Broad use
Some use
Likely future use
No use, no intentions
Unsure
IBM Notes/Domino
IBM Sametime
IBM Connections
Microsoft Exchange
Microsoft Lync
Microsoft SharePoint
Microsoft Yammer
Oracle Social Network
Salesforce.com Chatter
Jive
Huddle
Tibco Tibbr
VMware Socialcast
Novell Vibe
Telligent
Moxie Software
Kaltura
Other social/collaboration tools (please specify)

3.3 Which of these do you see as being particularly important or strategic for the future? (Please tick all that apply)

3.4 Generally speaking, how well would you say the needs of the workforce are being met at the moment in relation to the following?

 
Very
well
5
 
 
4
 
 
3
 
 
2
Not
at all
1
Unsure / N/A
Relevant functionality within core business systems that relate to your role
Personal productivity solutions, e.g. office applications and/or other tools you need to do your job
Access to information quickly enough and in the right form for you to make use of it 'as it comes'
Facilities to collaborate, share and network with colleagues internally
Facilities to collaborate, share and network with people outside of your organisation (customers, partners, suppliers, etc)
The right spec/capability of computing equipment for use at your desk and/or other fixed places of work
The right spec/capability of mobile equipment for use when out and about

3.5 How much are personally owned devices or personal accounts of the following kinds used across the workforce for work purposes, either officially or unofficially?

 
Company sanctioned use
 
 
Unofficial use
 
Broadly across the workforce
Within some specific groups
By individual exception
Not at all
 
 
Broadly across the workforce
Within some specific groups
By individual exception
Not at all
Basic mobile phone
 
 
Smart phone
 
 
Tablet or slate
 
 
Notebook/laptop
 
 
Convertible notebook/tablet
 
 
Desktop PC/Mac (e.g. at home)
 
 
Instant messaging
 
 
Social networking
 
 
Personal web storage
 
 
Other personal web services
 
 

3.6 In your experience, which types of employee are most likely to want to use their own equipment or personal internet accounts for work purposes?

 

3.7 How much do you see 'DIY' IT solution development taking place across the workforce? (e.g. users taking advantage of desktop tools, portals and mash-ups, etc to solve their own requirements)

3.8 Which types of employee are most likely to be doing DIY development?

 

4. EVOLVING DEMANDS AND MEETING FUTURE REQUIREMENTS

In this last section, we'd like to spend a few minutes looking at how demands are changing, and steps that are relevant to deal with evolving needs.

4.1 How do you see demand changing in relation to the following? (regardless of how well it is currently being met)

 
Increasing rapidly
Increasing steadily
No change
Decreasing steadily
Decreasing rapidly
Not sure
Enablement of effective and efficient mobile working
Ability to share and network with colleagues internally
Ability to share and network with people externally
Empowerment of users to create DIY IT solutions
Self service delivery of applications to users

4.2 With these dynamics in mind, what level of investment in terms of money, time and effort do you anticipate being made in relation to the following in 2013?

 
High
Medium
Low
N/A (don't see as useful or relevant)
N/A (already in good shape)
Unsure
Corporate provided smart mobile devices
Creation or enhancement of BYOD programme
Self-service delivery of mobile apps and services
Better mobile platforms/management infrastructure
Improvements in enterprise document storage, sharing and collaboration systems
Embracing of cloud-based document storage, sharing and collaboration services
Enterprise social networking solutions, e.g. corporate equivalent of Facebook, Twitter, etc
Embracing of cloud-based social networks to enhance employee collaboration
Enhanced BI and analytics tools
DIY development facilities (e.g. portal/mash-up technology, drag and drop desktop tools, etc)
Reworking of core apps and information assets to make then safer and more 'consumable' to DIY developers (in a click, drag and drop manner)
Self-service delivery of portal-based applications
Self-service delivery of desktop software

4.3 On the specific point of Enterprise Social Media, what adoption strategy are you favouring or are you likely to favour?

4.4 How would you rate the benefits of greater user empowerment and freedom in general in relation to the following?

 
Compelling
Worthwhile
Minor
Non existent
Impact will actually be negative
Not sure
Enhanced employee satisfaction and morale
Enhanced personal productivity
Enhanced team collaboration
Increased creativity and innovation
Operational cost savings within the business
Reduced staff turnover
Easier to recruit good staff
Reduced overhead on IT

4.5 Have we missed any potential benefits or is there anything upon which you would like to elaborate?

 

4.6 How would you characterise the risks of greater user empowerment and freedom in relation to the following, and how easy or hard are those risks to manage?

 
Level of potential risk
 
 
Ease of dealing with
 
High
Medium
Low
Not sure
 
 
Very hard
Challenging
Relatively easy
Unsure N/A
Time and effort wasted through constantly reinventing the wheel
 
 
Time and effort wasted through working around inconsistences and disjoints
 
 
Distraction of employees from what they should really be focusing their time on
 
 
Security related issues
 
 
Compliance related issues
 
 
Quality/integrity issues arising because DIY developers don’t know what they don’t know
 
 
Poor technology choices because employees don’t know what they don’t know
 
 
Higher costs as a result of fragmented procurement
 
 
Issues arising from ambiguity over who is responsible for what
 
 
Increased overhead on IT
 
 

4.7 Have we missed any potential risks or is there anything else upon which you would like to elaborate?

 

4.8 How much do you agree or disagree with the following statements?

 
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Unsure
Our senior managers think very progressively
We have a strong culture of user empowerment
We are early adopters of new ideas and technologies
We get the most from our people
Our employees are generally content and happy

4.9 Any final thoughts or comments on user freedom and empowerment in general

 

That's it - Thank you very much for you time.