Feeds

Email and collaboration checkpoint

This questionnaire is in three sections. Sections one and two are for everyone to fill out, section three is a special drill down for all the Office 365 users out there to go into more detail about their experiences. To kick off we need to know a bit about you and your organisation.

1. ABOUT YOU AND YOUR ORGANISATION

1.1 Which of the following best describes your role?

1.2 Which of the following best describes your organisation's core business?

1.3 Which part of the world are you based in?

 

1.4 How many people work in your organisation?

1.5 What proportion of the workforce total do the following segments make up?

 
Fewer than 25%
26%-50%
51%-75%
More than 75%
Office based task workers
Mobile or field based task worker
Office based knowledge workers
Mobile or field based knowledge workers

1.6 How much would you agree with the following statements with regards to the business?

 
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Don't know
The company is performing well financially
The company is very distributed with many offices or locations
Our users are happy with the service IT provides
The business makes frequent requests on IT for changes, new applications or services
IT is able to respond quickly to business requests for changes, new applications or services

1.7 Which of the following best describes how information technology is thought of in the organisation?

1.8 How collaborative is the business culture?

1.9 How much would you agree with the following statements regarding IT generally?

 
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Don't know
We have a progressive approach to the use of IT
Funding is generally available to support new IT initiatives
IT runs reliably with few issues
Our IT systems integrate well together
We make effective use of our investment in IT
Our servers and infrastructure are modern and up to date
Our email and collaboration infrastructure in particular is modern and up to date
There is a clear understanding of service levels between IT and the business
When things go wrong, we generally know about it in advance
We are pretty good at fixing things if they go wrong
We have a good handle on what it costs to provide access to various IT systems and applications

1.10 Generally speaking, what is the attitude to using SaaS or hosted services

1.11 To what extent do you make use of the following devices to deliver end-user office or productivity applications or services?

 
For pretty much everyone
For most people
For selected groups/individuals only
Not used
Don't know
Windows PCs, Notebooks or Tablets (x86 based)
Windows RT Tablets (ARM based)
Windows Phones
Apple Macs
Apple iPhones
Apple iPads
Android phones
Android tablets
Blackberry phones
Blackberry tablets
Other, please specify

1.12 To what extent are you seeing BYOD i.e. the use of personal devices such as tablets or smartphones for work related purposes, and what steps have you taken, if any, to cater for this?

 

1.13 To what extent does your organisation make use of the following to deliver end-user office or productivity applications or services?

 
For pretty much everyone
For most people
For selected groups/individuals only
Not used
Don't know
Session based VDI
VM based VDI on shared infrastructure
VM based VDI based on dedicated infrastructure
Application virtualisation/streaming
User virtualisation

1.14 How do you primarily source the following types of applications at the moment, if at all?

 
We subscribe to a SaaS provider
It's hosted by a dedicated 3rd party
We run it on-premises
We don't use this type of system
Don't know
Email
Document sharing and collaboration
Enterprise Resource Planning (ERP)
IP Telephony
Instant messaging
Customer Relationship Management (CRM)
IT Help Desk
Custom-developed business applications
Human Resources
Payroll
Accounting

2. GENERAL TRENDS AFFECTING WORKING PRACTICES AND COLLABORATION

Now we'd like to understand more about your situation regarding email, communications and collaboration functionality.

2.1 What proportion of your user base use the following versions of email and office productivity software?

 
All or the vast majority
Most (more than 50%)
A significant number (more than 20%)
Relatively few (less than 20%)
Little or no use
NA (don't have any)
Microsoft Office 2013
Microsoft Office 2010
Microsoft Office 2007
Microsoft Office 2003
Earlier version of Microsoft Office
Apple iWork
Google Apps
IBM Docs / Lotus Symphony
Open Office
Libre Office
Other, please specify

2.2 How well would you say your current office productivity capability (the combination of back end services and end-user applications) suits the needs of your workforce today?

2.3 To what extent are the following office productivity apps and other collaboration apps currently being used by the workforce?

 
Broad adoption
Selected adoption in some areas
Actively investigating
Looked at and rejected
Not even considered
Don't know
Desktop office apps (excluding email)
Web-based office apps (excluding email)
Desktop email
Web-based email
Shared calendaring
Contacts directory
Document sharing/collaboration
Instant messaging
Audio conferencing
Web conferencing
Video conferencing
Full IP telephony

2.4 How do you see this being in two years' time?

 
A big increase in adoption
Some increase in adoption
About the same
Some decrease in adoption
A big decrease in adoption
Don't know
Desktop office apps (excluding email)
Web-based office apps (excluding email)
Desktop email
Web-based email
Shared calendaring
Contacts directory
Document sharing/collaboration
Instant messaging
Audio conferencing
Web conferencing
Video conferencing
Full IP telephony

2.5 Which statement best describes how desirable the following are when it comes to the functionality of apps for email and office productivity across various devices?

 
Very desirable
Quite desirable
Not really interesting
It's more trouble than it's worth
No real preference
PC-based apps with full functionality and full compatibility
Web based apps that have full functionality and full compatibility
Tablet apps that have full functionality and full compatibility
Smartphone apps that have full functionality and full compatibility
PC-based apps for certain workers that have basic functionality but full compatibility
Web based apps that have basic functionality but full compatibility
Tablet apps that have basic functionality but full compatibility
Smartphone apps that have basic functionality but full compatibility

2.6 To what extent do you agree or disagree with the following statements regarding your email, collaboration and communications setup?

 
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Don't know
The setup struggles to deliver the capabilities that we need today
The setup will struggle to deliver the capabilities that we’re looking to implement in the near future
Funding for email and collaboration infrastructure hardware, software or services is harder to come by than three years ago
Funding for end-user office productivity software is harder to come by than three years ago
The system is too complex to manage effectively
We get a lot of complaints about performance
We have a lot of planned downtime
We have a lot of unplanned downtime
We spend a lot of time and effort managing storage
We have issues with respect to expectations on service levels
We have issues with backup and recovery
We would have difficulty switching to another email server type e.g. Exchange to Domino
We would have difficulty moving to an externally hosted email server of the same type (e.g. from on premise to hosted or SaaS)

2.7 When it comes to email, collaboration and communications capabilities, what do you think are some of the biggest issues involved in implementing, operating and supporting this area?

 

2.8 Which of the following email, collaboration and communications applications or services are you currently using, or would you consider using?

 
Using
Currently trialling
Planning to use
May consider using
Would not use
Don't know
Microsoft Office 365
Microsoft Exchange hosted by a third party
Microsoft Exchange running on-premises
Google Apps for Business
IBM SmartCloud for Social Business (was Lotus Live!)
IBM Domino hosted by a third party
IBM Domino running on-premises
Zimbra hosted by a third party
Zimbra running on-premises
Other, please specify

The next section is a special drill down section just for those of you out there using Office 365. We'd be very grateful for the extra input if you are an Office 365 user. If you're not, then we're all done; please just hit Submit and finish.