Troubleshooting software issues in a production environment

RESEARCH QUESTIONNAIRE


1. ABOUT YOU AND YOUR ORGANIZATION

1.1 Which of the following best describes your primary role?

 

1.3 Which part of the world are you based in?

 

1.4 How large is the organisation you work for?

1.5 Which of the following best describes your organization’s core business?

1.6 This research is about capturing both the supplier (software manufacturer) and customer (enterprise IT/business) viewpoints. During the remainder of the survey, which perspective will you be providing?

NOTE BEFORE CONTINUING: In the remainder of this survey, we will be using the term “software” in our questions. If you are providing the supplier perspective, interpret this as referring to the products or solutions you deliver to your customers. If you are providing the customer perspective, interpret it as referring to the application and/or platform software underpinning your key business systems.